FAQ

Client funds are held with Bank of Cyprus Public Company Ltd and are held in seggregated accounts separately from Company’s own funds.

Yes, all client funds are held in segregated bank accounts.

Yes, FP Markets is a member of an Investor Compensation Fund, which covers retail clients up to 20.000 EUR, or 90% of investor funds, whichever is lower. Further information is available in Investor Compensation Fund policy in Legal Documents section of the Website.

In this unlikely event, client funds would be returned to clients from the client funds accounts.

Yes, our professional indemnity insurance is currently covered by Chubb . Should we change our provider, we will ensure for updating the information here.

Yes, FP Markets Ltd is a member of the Financial Ombudsman Service of Cyprus (FOS)

All our Legal Documentation can be found on our Website here: legal-documents

For a full disclosure of how your information is stored please see our privacy in Legal Documents section of the Website here: privacy-policy

We are required to run an Appropriateness Test (in the context of ESMA Product Governance provisions) in order to evaluate whether our products are appropriate for you.

From the moment you open an account, we are required by law to keep client records for a period of 5 years after the end of the business relationship. Please be assured that your details will be held under all data protection requirements. We will also be sure to remove you from all mailing lists.

MT5 is the successor of the MT4 platform and has far superior functions and technology to MT4. Although MT4 is more popular at the moment (due to length of time available on the market), eventually MT5 will completely replace it.

Software is available for both Windows and Mac desktop computers. Apps are also available for mobiles and tablets.

Yes, all pricing on the MT4 and MT5 platforms is live with no delays.

No, both MT4 and MT5 are offered completely free of charge

Yes, the Webtrader is an online version of the MT4 and MT5 platforms.

Go to the top menu and choose View -> Languages, and then select the required language. You will then need to close and reopen the platform.

The charts will always display the bid price. In order to see the Ask price, right click in the Chart and select Properties – Common and check the ‘Show Ask Line’ box.

The server time on the platform is either GMT + 2 or GMT + 3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.

Ensure ‘AutoTrading’ is enabled on your top toolbar. Drag the EA over from the Navigator Window to your chart, and under the ‘Common’ tab make sure ‘Allow Live Trading’ is checked. If your EA is successfully attached you will see a smiley face icon in the top right corner of your chart.

You can reset your trading account password via the following link, leading to your client portal: https://portal.jordancapitalsltd.com/account/change-password

Here is how to set/change the investor password in MT4/5:
Click the Tools menu at the top of the terminal and select Options.
Open the Server tab and press the Change button.
Select the Change investor (read only) password option and enter new investor password twice below it. It is also required to enter your current password to confirm your actions.

Hover your mouse over the account number in the Navigator window, and it will show your balance and leverage.

Select the ‘Account History’ tab and then right click and select ‘Custom Period’. Enter the dates you want the statement for and then select ‘OK’. Then right click again and select ‘Save As Report’. Your statement will then open as an HTML file.

Select Tools – History Centre and then select the instrument you want the data for. Then select the time frame and select Download. This will then download any available data to your chart. Please note, the data will not go as far back in time for the smaller time frames as it will for the higher time frames. Also note that all additional data comes from the MQ database, and we are not able to provide any further data.

First find your Metaquotes ID number from your mobile app (you will see it under Settings – Chat and Messages). Open your trading platform and select Tools – Options – Notifications and tick the ‘Enable Push Notification’ box. Then enter your MQID. You will see you have a Test option to make sure you receive the notification to your mobile.

Double click on the instrument you wish to trade in the Market Watch Window and the New Order window will appear.

A proxy server is an intermediate between the traders computer and the trading server. It is mostly used by internet providers or by local networks. If a connection problem occurs, you should turn to your systems administrator or to the internet provider.

Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space.

Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space.

Please right click in the Market Watch window and select Show all.

This usually means you are logging in with the Investor (Read Only) Password. To be able to trade, you need to login to your account with the Master Password, which is the one you received in the first email from us. If you no longer have it, you can reset the password via your Client Area here: https://jordancapitalsltd.com/dashboard/change-password

You will receive this message if the platform is trying to perform two actions at the same time, to resolve please close and reopen your platform.

Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open .

It happens sometimes (after Windows update or after MT4 update). We suggest you to make a backup and save your MT4 Templates on your PC: Charts - Template - Save Template. You can upload your saved templates in the following way once they are missing: Charts - Template - Load Template

Please ensure your Allow AutoTrading button at the top of your platform is selected and showing Green. Also, from the Tools - Options - Expert Advisors window, make sure the top Allow Automated Trading is ticked. If this still does not work, reload the EA, and under the Common tab make sure Allow Live Trading is also ticked there.

Make sure you find the correct symbols for your account. For example, if you are trading on a Raw account, make sure the symbols have the suffix (.r) at the end.

Please make sure you change all your FP Markets passwords immediately.

This means the trade requires a higher margin that what is available in your free margin. You may reduce the lot size, increase your leverage or add funds to your account. For your convenience, you can check our Margin calculator at the following page: forex-calculator/

On our MT4 and MT5 accounts we offer CFDs in Forex, Equities, Commodities, Metals, Indices, Cryptos and Bonds. You can see a full list of available products on our website: forex-cfds

CFD stands for Contract for Difference. When trading CFDs you are trading based on price speculation only, and you are not taking physical ownership of the underlying instrument.

The Forex market is open 24 hours a day, 5 days a week.

We offer Raw pricing on our MT4 and MT5 accounts.

The bid price is the price at which you will place a sell order, and the ask price is the price at which you will place a buy order. The difference between these two prices is the spread.

Since we offer true ECN pricing we are not able to guarantee stop losses. All orders are filled at the first available price in the market once they have been triggered.

We offer Raw pricing. This means pricing is streamed directly from our top-tier liquidity providers (LPs) with zero interference from our side.

There is zero commission on the Standard Account, with a minimum 1 pip markup on the Spread. A Raw Account has a minimum 0 pip markup on the Spread, and a 6 USD round-turn commission. See Fees & Charges section on website: mt4-fees-charges

We have a trade desk who is responsible to monitor our risk and exposure etc. Since we offer Raw pricing, there is no dealing desk intervention or re quotes with any of your trades.

Yes. Micro lots are available to all MT4 and MT5 account types. MT5 will be offerred soon by the Company.

This will depend on the instrument you are trading. For example for Forex, the maximum Lots size is 50 per trade. To find each instruments maximum Lots size please right click in the Market Watch window on the symbol you wish to know the maximum Lots size and select Specifications.

We do not place any restrictions on the amount of orders you can have open (including pending orders).

We offer leverage up to 1:30 for Retail Clients and up to 1:500 for Professional Clients, depending on the instrument you are trading.

Our spreads vary, however on Forex they start from zero pips on our Raw type accounts. You can see all our spread information in the following link: spreads/

When your margin level falls to 100% you will be in margin call, and we will attempt to contact you via email to inform you. Stop out is at 50% margin level, and trades will be automatically closed starting from those with the largest loss.

Yes, we allow both strategies.

We do not have restrictions on using an Expert Advisor (EA) on your trading account, however please note that the maximum number of activities on the account is 5000 movements in 24 hours. These include opening and closing trades, pending orders, and other trade modifications. If your account is hyperactive, we will mark it as read-only and notify you via email. You will need to check your EA settings and contact us in order to enable the account.

Yes, if you trade more than 10 lots on a standard account or 20 lots on a raw account, we will sponsor a VPS with Liquidity Connect for you.

We do not have a specific platform for trade copying, however you can follow signals via the Markets tab in the Terminal Window.

In terms of functionality the demo and real accounts are the same. Please note however that trades placed on a demo account are not sent to the market for execution, and therefore you may receive faster fills or less slippage.

We do not place a minimum level for your stop loss/take profit or pending orders. You can place these at any distance away from the current price

Yes, our Brokerage Department will be more than happy to take your instructions over the phone via a recorded call (in line with our Privacy Policy).

There are a variety of risk management tools and strategies available to traders, the most common being standard stop loss and limit orders. We will always advise traders to thoroughly test their strategy before trading on a live account.

Yes, you can sign up for our daily technical analysis emails

Our Swaps are based on the interest rates as set by LIBOR

Right click in the Market Watch window on the symbol you wish to know the rates for, and select Specifications. You will then see the long and short swap rates if you scroll down. Note, the rates for Forex are displayed in points.

Positions in Forex and Metals that are held open over Wednesday night will incur a triple (3x) swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed. Similarly, positions in Indices, Energies and Cryptos that are held open over Friday night will incur a triple (3x) swap charge. Note that swaps are not applied on WTI but a rollover.

Swap is charged at 00:00 (Server time) - 5:00 PM New York time - for any trades that are still open from the previous day.

The Swap for Forex , Natural Gas and Metals is calculated in Points, with the calculation formula for Swap in Points be Lots x Contract Size x Swap Long (or Swap Short) x Point Size and the point size be the smallest possible price change on the left side of a decimal point. Example for 1 lot Long Position of EURUSD - ((1*100.000) * -4.95 * 0.00001) = -4.95 USD per day.

The Swap for Commodities (Oils) and Indices is calculated in Money (Currency), with the calculation formula for Swap in Money be Lots x Swap Long (or Swap Short). Example for 1 lot Long Position of XBRUSD - 1* -2.1= -2.1 USD per day.

The Swap for Cryptocurrencies and Equities is calculated in, Percentage Terms with the calculation formula for Swap in Percentage be [ (Lots x Swap Long (or Swap Short) x Closing Price) / 100] /360. Example for 1Lot Long Position on Apple with the closing BID of APPLE at 164,96 USD - [ (1 x 5 x 164,96) / 100] / 360 = (824,80/100) / 360 = 8,25 / 360 = 0,02 USD per day.

Lets take UK stocks as an example.

UK stocks have a commission per side of 0.10% with a minimum of 10 GBP charge per side.

48.51 is the market price for RIO

If you open 10 lots of RIO then you have 10*48.51*0.1%= 0.4851 GBP as commission per side, which is less than the 10 GBP minimum so you will be charged the minimum.

Now if you trade 100 lots, then again 100*48.51*0.1%= 4.851GBP, less than 10 GBP so still the minimum charge.

If you trade 500 lots then 500*48.51*0.1%= 24.255 GBP, which is higher than the minimum of 10 GBP, so this is what you will be charged per side.

If the trading account is in a different currency, such as USD, there will be a conversion between GBP and USD.

Accounts are credited or charged in case at the time of expiration they hold their position during the roll over to the new contract. As the old and the new contract have different values, an adjustment is made in the form of swaps and appear in the swaps section of the platforms. This should not be considered as swap, but as a price adjustment. The respective adjustment will be made to both sides, buy, and sell and will be positive and negative, the exact values are shown on symbol specification a day before the expiration. The net result for the client would be to have the same net Profit / Loss as before the rollover but adjusted to the new contracts price. The Roll Over for Futures is calculated in Money (Currency) in the form of Swaps, with the calculation formula for Swaps in Money be Lots x Swap Long (or Swap Short). On the platforms, the Roll Over (Swap) is automatically converted into the balance currency. The operation is conducted at midnight server time (00:00 server time /5pm NY time) and will only be charged/gained if you have an open trade at this time when the Future expires. Example : For 1 Lot Long Position on Coffee - 1 x 1 x 5 = 5 USD will be reduced from your account, in the form of Swaps, and this amount will be reflected inversely into your position Profit / Loss.

For all US Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission upon closing the trade or a 3cents commission per Share upon opening the trade and 3cents USD commission per Share upon closing the trade; between the former and the latter the highest commission For all UK and European Stocks (for all account types), an additional charge of 10 GBP (or 10 EUR) commission will be applied to your account upon opening the trade and an additional 10 GBP (Or 10 EUR) commission will be applied to the account upon closing the trade or a commission of Lots x 0,10% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,10% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission. For all Hong Kong Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission will be applied to the account upon closing the trade or a commission of Lots x 0,20% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,20% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission.

The minimum deposit for both Standard and Raw accounts is 50 USD / EUR / GBP.

We offer many deposit methods, including cards, bank transfers, Skrill and Neteller.

We do not charge any deposit fees.

We offer funding in USD / EUR / GBP.

This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days.

Prepaid Cards are not accepted by the Company.

Please send confirmation letter from the bank saying the card has been lost/stolen, and also a statement from the card showing all the bank details and we will then perform a bank transfer to that account.

No, your Skrill or Neteller email address does not have to match the registered email address with FP Markets. However, the e-wallet must be under your Name.

No, we will only accept funds that we receive directly from the named trading account holder.

Please allow up to five (5) business days for us to receive an international transfer. If we have not received your funds after this time, please send us your swift and we will be able to check further with our bank.

No, interest is not applied to any trading account balance.

If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose any of the previously used methods to withdraw profits.

You can withdraw to any bank account provided the account is in your own name.

It will depend on the method you used.

Yes, this is fine, provided that you have sufficient free funds (i.e. not limited by trading margin) in the accounts to cover the withdrawal amount

Please note that we do not charge any fees for processing Bank wire withdrawals (please be informed that if the deposits will not be used for trading, withdraw fees might incur).

FP Markets do not charge for processing withdrawals, however depending on the method used, there maybe

If you have not received your funds after 10 business days, please reach out to our cash team and request the Swift Copy. You can then take this to you bank, and it will allow them to trace the funds for you.

If you have not received your funds after seven business days, please reach out to our accounts team and they will send you the ARN number. You can then give this to your bank, please ensure you speak to a cashier who is familiar with international card refunds.

No, at the moment we do not accept broker to broker transfers. If you are interested for such feature however, please express your interest to our accounts team and they will get back to you.

Yes, Please note that Internal transfers are only possible between accounts under the same Client Area.

No, you do not need to verify your credit/debit card before depositing

Please login to your Secure Client Area then go to Funding Section and then to History. You will be able to view the history on your Browser, or click “Generate Report” button to download the history.

Please insert the last 3 digits of the credit/ debit card that you have used for your deposit. We will not be able to refund a card that have not been used to deposit at FP Markets